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  • A New Way To Handle Complaints, Or Is It?
    What a lot of money we have been wasting on dealing with customer complaints. Instead of dealing with them and attempting to satisfy the customer we should create a process tha..

    Peter Hunter , 2008-11-18 23:51

  • A Little Something Extra For Your Clients
    As a writer, editor, web designer, forum maven, etc. [boy, I sound multi-talented!] I try to give my clients a/k/a customers a little something extra whenever or wherever possible. No, not ..

    Matthew Keegan , 2008-11-15 01:50

  • A Different Approach to Sending Holiday Cards to Your Custo
    Want to be startled? Don't send a holiday card to one of your clients, but ask him, a week after New Year's, "Did you get my holiday card?" "Why, sure," your client will say. "..

    Liz Ryan , 2008-11-08 00:05

  • A Customer Culture is Built on a Service Ethic
    "Rank is an appointed position. Authority is an earned condition. Rank is decreed from above. Authority is conferred from below. Authority vanishes the moment those who bestow it stop belie..

    Jim Clemmer , 2008-11-07 13:40

  • 9 Tips On Handling Complaints
    Let's be honest. Complaints are a reality of business. Every company, no matter how great, responsive, or caring, receives some number of complaints - email, phone calls, letters, blog post..

    Jim Logan , 2008-11-03 00:39

  • 8 Tips to Build Trust Between you and the Customer
    Those who are in the business, it might be a profession, a manufacturing industry or a service industry, building trust is the utmost factor. If your consumer doesn't have the ..

    Craig Dawber , 2008-10-31 22:57

  • 8 Critical Steps to Establish a Customer Service Culture
    “Every company's greatest assets are its customers, because without customers there is no company,” --Erwin Frand During our recent weakened economy, many businesses ..

    Anthony Mullins , 2008-10-30 13:05

  • 7 Things you Should Never Say to a Potential Customer
    Don't scare away your customers by saying the wrong things Customers expect a certain kind of behaviour from companies and if we want to stay in business, it is our job as service providers..

    Craig Dawber , 2008-10-28 10:09

  • 7 Simple Steps to Help You Resolve Complaints and Delight Y
    I've recently been working with a small business close to where I live. It's an accountancy practice. It's a great little business. Super people, working very hard and really trying hard ..

    Derek Williams , 2008-10-27 18:49

  • 7 Simple Key Principles of Relationship Marketing to Attrac
    Most of business owners fail to effectively attract and retain lifetime customers. What they fail to realize is the key principles of relationship marketing, that converts potential custome..

    Gley Yahya , 2008-10-27 18:16


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