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- Adjustment DENIED
It's just a simple thing â I bought a new set of shelves for my office. It wasn't a real problem, but when I got the shelves home, I found dents on the front of the shelves where the
..Jan Verhoeff , 2009-04-30 17:53
- Add Value - And Kill Mediocrity in Customer Service
There are two kinds of customer service we all experience occasionally, outstanding customer service, and bad customer service. What we experience most of the time is mediocre customer serv..John Madden , 2009-04-20 13:50
- Accountants / Lawyers Do Yourself a Favor - What do Your Cu
In my day to day practice in strategic human resource management I often come across customers looking for a 'good' accountant or 'good lawyer'. As an accountant myself the common thread fo..Philip Lye , 2009-03-08 06:55
- Accountability
The Call Center world is an intense pressure-driven environment continually being shaped by pressure to ensure steady profitability and a secure competitive advantage.
Accounta..Aubie Pouncey , 2009-03-07 07:21
- Absence Makes the Heart Grow Fonder
However, in the world of business, this cliché may not necessarily be true. Sometimes it can be more like âOut of Site, Out of Mind'.
Your existing clients are your mos..Janice D. Byer , 2009-02-20 19:25
- A Wonderful World with Two Words
Over the years I have used thank you's to cultivate more futile ground for business. Although not everyone mines for gold this way there are many who understand the value of being pleasant ..Ralph Roberts , 2009-01-25 15:29
- A White Paper: Profiting with Kindness
In 2002, there wasn't much interest for Kindness in business, and some business people would question, âWhat does kindness have to do with business, anyway?â Is this a for real qu..Mari-Lyn Hudson , 2009-01-24 15:25
- A Tale Of Two Restaurants
Charles Dickens began his book with the famous phrase, âIt was the best of times and the worst of times.â
This applies to restaurants and to a lot of businesses, for ..Dr. Gary S. Goodman , 2009-01-05 19:23
- A New Way To Handle Complaints, Or Is It?
What a lot of money we have been wasting on dealing with customer complaints.
Instead of dealing with them and attempting to satisfy the customer we should create a process tha..Peter Hunter , 2008-11-18 23:51
- A Little Something Extra For Your Clients
As a writer, editor, web designer, forum maven, etc. [boy, I sound multi-talented!] I try to give my clients a/k/a customers a little something extra whenever or wherever possible. No, not ..Matthew Keegan , 2008-11-15 01:50
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